Support

In the app, open Contact Us from the menu and send us a message; we reply to the email on your account. You can also write to info@gunamaya.com or use the contact form. We usually answer within two working days.

• Sign in with Google or Apple. When you create your account, Gamaya asks you to verify your mobile number and email address once with a one-time code.
• Your trips, saved places, preferences, and plan follow your account onto every phone you sign in to.
• If a code does not arrive, check the number or address, wait a minute, and tap Resend.

Credits pay for planning trips, Genie, maps, and photos. Free accounts get 50 credits a month and 150 welcome credits; Gamaya Pro adds more credits, smart route optimisation, multi-stop trips, Explore, and hidden gems. Unused plan credits roll over for one cycle, and top-ups add credits while a plan is active. See pricing for plans and what each costs.

• iPhone or iPad: open Settings, tap your name, then Subscriptions, and choose Gamaya Pro.
• Android: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions.
• Cancelling stops the next renewal; Pro stays active until the end of the period you paid for.
• On a new phone, open Gamaya Pro in the app and tap Restore to bring back a plan bought with the same store account.

Purchases are handled by Apple or Google, so refunds are too. On iPhone or iPad, request one at reportaproblem.apple.com. On Android, use the order in your Google Play account or Google Play’s refund request page.

In the app, open Profile and tap Delete account at the bottom, then confirm. Your account, trips, saved places, preferences, and profile photo are deleted. Unused credits end with the account.

Deleting your account does not cancel a store subscription; cancel it first in your App Store or Google Play settings. You can also ask us to delete your account by writing to privacy@gunamaya.com from the email on your account.

Read how Gamaya handles your data in the privacy policy. For a copy of your data, a correction, or any privacy request, write to privacy@gunamaya.com. The terms of use and license agreement apply to every account.

Gamaya uses your location, with your permission, to find places near you and measure how far they are. You can change location, camera, photo, and microphone access at any time in your phone’s settings; Gamaya still works with places you type in.